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FAQ's - My ANT+ Stick is faulty

My ANT+ Stick  is not working:

1. Click Start on your PC
2. Search for Device Manager
3. Plug in the ANT+ Stick and wait for the screen to refresh
4. Device Manager screen should display -- "libusb-win32 devices"
5. If you don’t see "libusb-win32 devices" , then the Ant stick has not been recognized , and may be faulty.
6. If this happens try another USB port on your PC
7. If the next USB Port doesn’t recognize the ANT+ Stick , then try this again on another Windows PC.
8. If the ANT+ Stick is not recognised on a 2nd PC --- then the ANT+ Stick is Faulty and needs to replaced
Contact us - or purchase a new one online at